Terms of Use — Meet The Locals

Last updated: 10/11/2026

1. Who we are

Meet The Locals ("MTL") is a platform that strengthens local businesses by connecting members (customers) with partner places recommended by the people who live in the neighbourhood, starting in Arroios, Lisbon. Operator: Gustavo Corsi Naitzke, a natural person, self-employed in Portugal. Contact: gustavo.mtlocals@gmail.com.

2. The service

MTL shows partner places and the benefits each one sets for members.
Benefits are defined and provided by the partners themselves, under the conditions they publish (days, hours, limits, validity). MTL does not sell partners' products or services and is not responsible for their quality.
Places and benefits may change; we always show the conditions in force before you use a benefit.

3. Account

You must be 18 or over and give accurate information.
Accounts are personal. The Duo plan includes two adult accounts with one payer.
You are responsible for access to your account. Tell us if you suspect misuse.

4. Plans, prices and payment

Free: no cost; lets you explore places, without benefits.
Local: €4.90 + VAT per month. Duo: €7.90 + VAT per month. Planned prices; they may change before launch.
Monthly card payment through Stripe. The subscription renews monthly until you cancel.
You can cancel at any time in your member area; access continues until the end of the period already paid.
Early phase (soft launch): you can use your membership before billing starts. You are only charged if you have authorised payment; otherwise your account moves to Free.
Guests of partner hosts: 30 days of access as a gift. At the end, the account moves to Free, with no automatic charge.
Right of withdrawal: consumers may withdraw within 14 days under Portuguese Decree-Law 24/2014.

5. Using benefits

You use a benefit at the partner place by generating a QR code on the platform and showing it to the team.
The QR code is personal, valid for 3 minutes and single-use.
Sharing, reselling or tampering with codes, creating fake accounts or faking visits is not allowed. We may suspend accounts for fraud or abuse after review.

6. Partners, ambassadors and hosts

Businesses: no monthly fee; they pay a fixed fee per confirmed visit, by category, plus VAT, invoiced monthly by SEPA direct debit. They set and control the benefit and its rules. Full conditions in the partner agreement.
Ambassadors: recommend places through MTL's form, without negotiating prices with them. They earn a bonus when the recommended place has its first confirmed visit and a commission for every following confirmed visit there, paid only on paid invoices. There is no guaranteed income.
Hosts: pay a monthly fee, use MTL without a subscription and earn a commission per confirmed visit by guests who joined through their code, during each guest's first 30 days.
The economic conditions in force (fees, monthly fees, commissions and minimum payout) are communicated to each partner. Commissions are paid through Stripe Connect. Everyone is responsible for their own tax obligations.

7. Automated support

Support is by email (gustavo.mtlocals@gmail.com), triaged by an AI assistant used for email triage, which reads and answers emails and identifies itself as AI. Anyone who needs to confirm that MTL is real and trustworthy is answered by the operator in person, who also reviews exceptional cases (complaints, payments, fraud, data requests), with a personal reply within 1 business day. You can ask for human review by writing "talk to a person".

8. Content and intellectual property

The Meet The Locals brand, website and MTL content belong to the operator. Partners confirm they hold the rights to the content (photos, texts) they publish and allow MTL to show it on the platform and in communications.

9. Liability

MTL provides the service with reasonable care but does not guarantee uninterrupted availability. We are not liable for products or services provided by partners. Nothing in these terms limits your statutory consumer rights.

10. Changes and termination

We may change these terms with reasonable notice. You may close your account at any time. We may close accounts that breach these terms.

11. Governing law and complaints

Portuguese law applies, without prejudice to mandatory rules of the consumer's country of residence. You can use Portugal's electronic Complaints Book (www.livroreclamacoes.pt) and an alternative consumer dispute resolution body (body: no data).

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